Gentle Companions is dedicated to providing safe, respectful, and professional support to all clients. These Policies & Procedures ensure consistent, high-quality care while protecting clients, staff, and the organization.

These policies apply to all staff, contractors, volunteers, and affiliates of Gentle Companions.

Respect & Dignity: Every client is treated with compassion, respect, and confidentiality.
Personalized Services: Care plans are customized to meet each client’s needs.
Safety Protocols: Staff follow strict safety procedures, including emergency response and infection control standards.

Professional Conduct: Maintain professionalism, punctuality, appropriate attire, and respectful communication.
Training & Certification: Staff must maintain required certifications and attend mandatory training.
Documentation: Accurately document services, client interactions, and incidents.

Clients must provide at least 24 hours notice for cancellations. Staff adhere strictly to scheduled appointments, except in emergencies.

Payments are due according to agreed terms. Late payments may result in fees or temporary suspension of services.

Accidents, injuries, or unusual incidents must be reported immediately to management. All incidents must be documented according to internal procedures.

Client information is stored securely and shared only with authorized personnel. Staff may not discuss client information outside the context of care.

Gentle Companions reserves the right to update these policies and procedures. Clients and staff will be notified of significant changes.

Purpose: Protects Gentle Companions’ clients, staff, and proprietary information from unauthorized solicitation, ensuring trust and professional integrity.

Scope: Applies to all employees, contractors, and third parties interacting with clients, staff, or partners.

Prohibited Activities:
- Direct Solicitation: Staff or affiliates may not solicit clients for personal or outside business purposes.
- Referral Exploitation: Staff may not refer clients to competing services for personal gain.
- Digital & Social Media Solicitation: Staff may not use company platforms, client emails, or contact information to solicit services, products, or donations.

Enforcement: Violations may result in disciplinary action, including termination of employment or contracts, and legal remedies if necessary.

Acknowledgment: All staff and contractors must acknowledge this policy in writing and confirm their understanding and compliance.